Complaints Policy

If you wish to make a complaint, there are several ways to contact us. You can reach us by:
Phone: 01793 938401 / 0777 5555 749
Email: Customercare@infinitymotorsltd.co.uk
By Post: Stanley House, Bramble Rd, Techno Trading Estate, Swindon, Wiltshire, SN2 8ER
Once we receive your complaint, we will take the appropriate steps to address it.
We will thoroughly investigate your complaint and aim to provide you with an outcome as soon as possible. Please allow 7-10 working days for a formal written response. If appropriate, we will inform you of any actions we intend to take to resolve the issue and, if necessary, offer an apology.
If you are not satisfied with our response, you may be eligible to seek further resolution by contacting the Financial Ombudsman. Please ensure you do so within six months of receiving our final response.
You can contact the Financial Ombudsman using the following methods:
By email: complaint.info@financial-ombudsman.org.uk

By phone 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Customer Reviews

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Can confidently give these guys a 5star review! I was helped by their team member Paul, him and members of the team have been very helpful all through... Read More

Amy brown

Absolutely amazing bunch of people. I had a couple of issues with my Galaxy and the wonderful people at infinity did their upmost to get the car sorte... Read More

Naomi Wilson

Top class service. They couldn't have done enough, offered a nice cold drink soon as we walked through the door (definitely needed in today's heat). W... Read More

Katie Danahar

Amazing service was looked after by a guy called Leigh that helped me find my perfected car highly recommended to anyone who is looking to buy a high... Read More

Vincent

Had the best experience when I brought my new car from Infinity Motors, Adam was brilliant and wasn't pushy. Even after buying the car it had a few is... Read More

Sarah

Fantastic service really good interaction with the sales team always kept me informed every step of the way until my car was delivered by a guy that w... Read More

Steven Barraclough

Contacted to pick up my car, was ready and waiting. Mint condition, even made me a coffee. 5 ☆☆☆☆☆ service from start to finish. Highly reco... Read More

Simon Bedwell

Very impressed with Infinity Motors Service. I advertised my car in AutoTrader and within the hour had sold it to Infinity who collected the car that... Read More

Stephen Browne

I recently bought a mini and px my car had a great experience from start to finish Paul and Adam were both very helpful and would fully recommend usin... Read More

Rick

Buying a car was a 5 star experience from start to finish.Very friendly ,helpful and sincere service from paul.The follow up call care was much apprec... Read More

Jatin Patel

The service from Paul was first rate! Deserve your 5 stars! Young lad Wassife was very friendly and approachable too. Wife loved having a cuppa!... Read More

Mr S J Bridges

Paul Russell, was introduced to me by a family member, who knew I was looking for a car, his knowledge of cars is second to none, now on my third car... Read More

Karen Ash

Out of hours help from Paul to get my insurance renewal sorted. After receiving my renewal papers and seeing it had doubled for the next year I was pa... Read More

Alyson Eames

Highly recommended, Great service by a great team. Would definitely buy from them again!... Read More

Connor Sheppard

I can not recommend infinity motors enough, i have bought several cars from them in a short space of time and couldn't be more pleased with the pleasa... Read More

Gary Marchant

We travelled from Shrewsbury to Swindon to check out a Mini Cooper Clubman. On arrival we were warmly welcomed by Adam and Paul who had the car ready,... Read More

David Cross

Fantastic new associate in Mr Russell. Very helpful full of knowledge and an honest sort of guy. Looking for a replacement car. Look no further than I... Read More

Vince Treen

Smooth and Efficient Process I was a first time buyer, I was totally amazed at the service I received, very informative, helpful and extremely profess... Read More

Sathish .s

Quite pleased with our new car, the communication and response was quick and the whole transaction made very straightforward.... Read More

Anonymous

Very trustworthy and professional service offered by Sohib. He is knowledgeable answered all my questions. Dedinitely recommend purchasing your new ca... Read More

Yasir Rashid

We just purchased our fabulous new Qashqai from Infinity and we are so impressed with the service and the presentation of the car. They had over 95 ph... Read More

Sally Foster

Top service. Friendly and informative staff

Anonymous

Fantastic service. Sohib was really helpful throughout and made the process quite seamless. We're very happy with the Qashqai that we purchased from t... Read More

Rizwaan Ahmed

Sohib was very helpful and friendly when we were looking the car. he help us to have a great deal with the financial service. I really recommend him... Read More

Jonathan Calderon Franco

Great Service from the off. Open, honest and friendly when meeting the team at Infinity Motors. Great Knowledge of their Car, numerous photos and vide... Read More

Aaron Moroney

Super happy with my new car. They had 95 photos and video of the car detailing absolutely everything. When I turned up the car was exactly as describe... Read More

Toby Dunne

Called up about a great looking Qashqai they had - it was advertised with about 95 photos and a video so we had a pretty good idea of what we were goi... Read More

James White

What a lovely little family owned dealership. So happy with my new car - I waited 3 weeks before writing this review to make sure I was fully satisfie... Read More